Poor service with Nedbank and their new systems

Nedbank is trying to do most of their business online and make it difficult for their customers . I ask their branch in Shelly beach if I could deposit some excess Euros ((after a trip ) into my bank account. They saidi have to go to the Port Shepstone branch for forex business. After traveling to Port Shepstone and entering the brach , I found only the Forex teller open and all the other tellers close. On my turn to the teller I was told that I have to make a appointment. I told the teller you can not phone the branch anymore . She said I must call to the call center. My experience with the call center has been very disappointing on several occasions . The last one only a couple of days ago when I tried their call center. I wanted to know what the charge was to transfer money to another person's bank account for instant payment and was told the cost was 10-00 , I still queried it and said I want to transfer 20000-00 and I was told 10-00. This was not the first time I was given the wrong information by their call center So I not only wasted my time but also my expensive petrol as I will have to go back again.