Poor service with name of personal banking

Hi guys, i was happy to move to nedbank from FNB with my successful home loan application with home loan service that i got from nedbank but unfortunately with personal banking I am utterly and cheaply disappointed kind of service what you paying for.<br> You never get hold of your personal banker or you get any quick reply from his end, with money that i am paying i dont think its worth of banking with you guys, there is no reason why nedbank fell out of top 4 of SA, with this service you will never and ever going to earn your place back, how do you expect to be customer paying for nothing. i even called customer care to apply for personal loan while i am on call got cut off i waited may be call center agent might call me back, which didnt happen then i called back to call center now the real fun starts, the agent couldnt help me because the previous agent was on another call so i have to wait or either they will call me back, waited another 30 mins still no call from the agent, so what should i do, is this is the normal way of your banking service because i am still new to your bank, if you cant fulfill customer needs why would you want charge money from customers