Poor service - Waiting period unexceptionally long

<p>I would never recommend Nedbank Cresta for client service to anybody. I visited this branch twice in one week and cannot believe the time it takes to hear your number called. I waited close to an hour today for something so simple, to reverse a debit hour. I complained to the branch manager who really was not interested, she jumped up from her high horse and brushed past me mumbling at the top of her voice that they had things under control. She was extremely unaccommodating, unapologetic, unfriendly and unpleasant. I didn't see her come to the customer service section not once, not even apologising for the delay. She must have gone back to her office to get on her pedestal that only she will know how she got there. People waited so long that some people had left by the time their numbers were eventually called. I saw one client at the counter when I entered the queue, that person was STILL standing there when I left. I actually asked the consultant who assistant why that client was taking so long to get sorted and he said its because that client has an "intricate" query and he told me that client waitedbin the queue for however long and he was at the counter for assistance for 1:30mins already. The consultant next to my consultant was also busy with an "intricate" situation, an hour already. So seriously what I observed is that the counters for clients with tickets, L, C, A had great pauses because they get through a small number of clients for those services. In the meantime tickets E, have 3 consultants, 1 with a client for 1:30, 1 busy on an enquiry for 1hr, leaving JUST ONE consultant to deal with a growing queue AND the elderly with first preference. That manager must wake up!</p>