Poor service / understaffed /overworked

I moved to Pretoria from Kimberley. Was sent an sms to collect new garage card + master card at Kimberley.<br> <br> Went to Jakaranda Nedbank branch @ 11:30 and talked to a banker: Ede Moloi who referred me to an appointment book to jot down my details and telephone number promising to call me asap with a time that I can be seen. Three hours passed with no call after which I again went to the bank @ 14:30, finding Ms Moloi sleeping in her office. (On her lunch break) - No reason/apology given for not calling.<br> I was told that I would have to wait for at least 3 other clients to still be seen and shown the list. (Judging by this I probably would have had to wait another hour at least)<br> <br> Following this I phoned client support who managed to cancel/destroy my cards and issue me new ones to be sent to Gezina branch incurring additional costs ofcourse.<br> <br> I have been a client at Nedbank for more than 20 years now, but with service at my nearest branch like this, I doubt I will continue supporting this banking service.