Poor service - Unable to answer simple questions

<p>Ok, I am not going to struggle with call centres any more on this. Received a letter stating that my monthly bond amount will increase, with no clear reason given. I call Nedbank to find out why. Was placed on hold for a long time, and dropped the call. nobody bother to phone back. Phoned them again this morning, and the call agent can not give me a reason why the monthly minimum payment amount was set to change. So, Nedbank, please let me know why the amount changed.</p> <p> </p> <p>Thanx</p>