Poor service to pensioner for investment

On the 26 March 2018 i had an appointment with the financial advisor at Atteridgeville Nedbank branch to fill in the forms for my maturing investment. that happened unfortunately today the 2nd of April when I enquired with Nedgroup, the forms have not been submitted. The financial advisor was not on duty. I called the Manager of the bank , she told me that the gentleman is not there however someone in the bank could help me with the assistance of Nedgroup people. I did that. This is the second time that this gentleman did this to me and I complained about him to the complaints' office