Poor service, the Nedbank way

I am extremely disappointed in the level of services rendered by Ned bank. I called in January requesting for my credit profile to be amended as they listed me due to non payment. However, my instalments are due on the 1st of every month. My December payment was due to be deducted on January 1st, 2023. My instalment went of successfully and reflected on Nedbank's systems on the 2nd, as a result they then listed me.

I called the call center again in February requesting for this to be update again and for my email address to be loaded on the system so I can receive monthly statements. The agent I spoke to promised to update my email address. I called again this morning (13 June 2023) for the same problem. Once again Nedbank listed me as a slow payer for the Month of April. My instalment went through as per the debit order arrangement. This arrangement indicates and approve the debit order set to go off on the 1st of every month. I called the call center and was placed on hold for several times without notice. I was then told I need to go to a branch to update my email address to receive statements.

I had to end the line, as the person I spoke to did little to nothing to assist me with a statement, the update of my email address and the amendment of my credit profile. Please assist me in this regard.