POOR SERVICE - TERRIBLE ATTITUDE

On Sunday I visited the Galleria branch of Nedbank and was shock by the attitude of the staff. When I walked in I was told that there is no queuing system, I went to the waiting area and asked who was last then followed the last person. While sitting in the waiting area with my kids, a Nedbank consultant Veni Pillay continued to complain about my kids, giving me looks when my daughter who is 3 years old started to cry. We waited for 2 hours when it was finally my turn someone else went in before me. I walked into the booth and told him that I was next, the customer left. Veni Pillay then came to the booth and insisted that the other person was first. When I told her I was sitting in the waiting area when he walked in, I was told he was there before and left. She stated that it was Nedbank policy that a client could leave for 20 minutes and still join back in the queue. She then said it there was no way they could help me as they were offline. After waiting 2 hours I left the branch unhelped!! VENI PILLAY is ABSOLUTELY RUDE and UNHELPFUL! I would suggest she goes on a training course on customer service. in my opinion the \OFFLINE"excuse was simply given since it was closing time. """