Poor service standard

The most inconvenient bank ever. I have full signing powers on an account and was locked out of the online banking facility. 4 trips to the branch for them to reset the access to the online banking app. proof of power attorney and promises of it being rectified to no avail we have a fixed deposit maturing in a couple of days all I want to do is issue an instruction regarding the funds but cannot doit as it was a deposit initiated via on-line banking. As an ex-employee i am so disappointed at the level of servive the public get from what was once an prestige bank.