Poor Service : Special Claims.

I'm not a Nedbank customer and I don't think I'll ever be one due to the poor service I've received and keep on receiving from one of your special claims consultant Lebogang Modise.<br> I (Tebogo Moeng son-in law of the late IJ Rakolle) was tasked by Alfred Rakolle (Widower) to communicate to Nedbank.<br> I contacted Lebogang Modise via email on 16 Feb 16 to try and understand what is our options with regards to the vehicle. She never rep**** to my email and I contacted her several times, in one instance on a Friday she told me that it's late to deal with the matter she'll contact me on Monday. We submitted a Police affidavit indicating that Mr Rakolle gives me permission to discuss the matter with Nedbank. To cut a long story short, the family prefers to sell the vehicle privately instead of it being auctioned because the shortfall might be too much. I requested Lebogang to send me or clarify to us what is it that is needed for us to sell the vehicle but all along she has been delaying the process. Her rudeness over the telephone needs some serious attention.We spoke over the phone today 15 Mar 16 and she sent me a list of requirements which she never mentioned before.