MK
Mncedisi K

1 reviews | Active since Jul 2015

29 Oct 2015, 10:04

Poor Service (RUDE Col Agent) Nompumelelo Ngwenya

Nompumelelo Called on the 27 Oct 2015, which I guess the call purpose was to remind me of a Payment Arrangement due.<br> <br> I complained to no Mpumelelo about her tone and attitude and a bad service she is rendering, and asked to speak to her supervisor she asked why and i explained that I want to complain about her service, she refused to give the number, and continue with her bad service as if she was collecting for her parents.<br> <br> Nompumelolo was so rude, talking over me whilst responding to her..... Arguing, and moreover she laughed at me in our conversation and could not take such a service, i decided to drop the call. <br> <br> I will be pleased to know if NEDBANK can listen to our conversation dated 27 Oct and provide me with feedback on your findings. and that disciplinary action can be taken against her

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Replies (1)
Nedbank
Nedbank's reply29 Oct 2015, 11:26
Official
Hello MKELLEM,

It is not our intention to cause you any further distress or inconvenience.

We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team