Poor Service Response

:26 PM You sent a few seconds ago Dear Nedbank, this message is to inform you of the extremely poor service that I have been recieving over the past two months. I duely noted a transaction that was processed on my account on the 28 July 2020 and proceeded to report it, only to have my card blocked after requesting that only the transaction be blocked, this then I was send documents to complete, which I did and retunred on 4 August 2020. To date nothing has happened with that email. then on the 28 Aug 2020 the same entity deducted again, so i proceeded to teh Nicolway Nedbank to have this addressed, afetr spending 2 hours I was told that they would call me back becasue your lines where faulty. I never received the call but got an email from someone else and they asked me to provide further duplicated evidence and on 28 Sept 2020 another deduction was processed. This has now cost me a total of R2400 which is absolutely pathetic.. i would like to know how you plan on correcting this and refunding me my money... or at least have the damn decency to do something about it.....