MC
Mrs C

1 reviews | Active since Sept 2013

02 Jan 2017, 10:30

Poor Service received in Umtata branches

<p>I am so frustrated and very stressed at the moment. I am stuck in Umtata with car problems.</p> <p>I have a 32day account with Nedbank, I went to BT Ngebs on 29th December branch to ask for early release in my account and they refused. I went to Plaza branch still in Umtata on the 30th Dec and at least they said they will help but up to now, no funds in my account.</p> <p>My biggest frustration is my car broke down and I needed funds to fix it. I have exhausted my funds but requested an early release on my 32day account. I resume work on the 3rd in Jhb but am still stuck in Umtata.</p> <p> </p> <p>I called Nedbank contact centre several times and thet did say the branch will be able to help but Umtata branch is useless.</p> <p> </p> <p>I dont know what to do now with this problem. I am very stressed. I never had this problem with other banks. I regret opening this account with Nedbank.</p>

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Replies (2)
Nedbank
Nedbank's reply02 Jan 2017, 12:11
Official

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients however due to the public holidays, we are not able to respond timeously to your complaint. If urgent, call our Contact Centre on ***. Alternatively email us your id number and contact details on *** and we will get back to you on the 1st working day.

Kind regards

Client Experience Team

MC
Mrs C's update10 Jan 2017, 13:53
Reviewer Update

I was eventually helped in Umtata by Bongi at Nedbank Plaza branch. She was really helpful. The BT ngebs would never go there again.

Thank you Bongi from Nedbank Plaza.