Poor service received at Nedbank Khayelitsha branch

On the 8th February 2024, we went to open a business account at nedbank Khayelitsha branch. A young man by the name of Masixole Tshambu who is a manager for small businesses in Khayelitsha gave us a very poor customer service. He asked us inappropriate questions which has made us feel undermined. I mean if Nedbank's system has changed, to open new business account you going to have to answer such questions about your debts and how you going to maintain the account, it could be better to be notified prior so we can be prepared. I found this young man's behavior completely unprofessional. He displayed so much arrogance towards me and my business partners. It did not end there, after an hour of waiting for verification of our documents, we were told 'system is down we are unable to continue with your application'. Masixole Tshambu then suggested us to come back on Saturday at 9am to finish our application.

We came on Saturday at 9am, we waited and waited, after 30 minutes we were told Masixole is not at work he is at the event in Stellenbonsch. That was so disappointing to think of all our time wasted. I attempted to arrange another appointment again as we need to open this business account, but Masixole was so rude over the phone and even cut me off.