Poor service - Pocket pos

I have app**** a Pocket Pos from Nedbank Rivonia. The lady in the branch is very helpful, but the head office is keep on giving problems. I app**** the pocket post 10 working days ago, according to the application, I suppose to have the machine after 2 working days. First, its was a congratulation letter of approval, then nothing. I go to the bank there everyday after that, and sitting with the lady trying to assist me. The pocket pos department start to ask for a copy of ID, which is submitted with the very first application. then a day later, they want my company bank statement, after that, they required a person statement, until Thursday last week, they have told that now they have everything , which they will come back to me on Friday, which they didn't. They shouldn't say its two days, when they can't do anything in two day. Some one at least have to be on those applications, to deal with applicants, so applicant won't be waiting for so long, and different people comes with different request!