SN
Sibahle N

1 reviews | Active since Jun 2018

09 Aug 2018, 01:20

POOR SERVICE PLUS CUSTOMER CARE.

Nedbank centurion mall has the worse service ever. Its been more than 64 days now struggling to get our money in our 32 days notice account. Petrus the guy handling our account together with Salome,Jannice and the whole of their Management stuff is just hopeless when it comes to help. Petrus sends us emails with incomplete typed documents with him stating that he will continue with the documents the next working day. I'm not sure what should I as a client do with such. He only responded to my emails when I asked if I should put a complaint on Hellopeter. Thats when the manager tried to intervene. Bank are places where we can get our money any time but this one just keeps on holding us RANSOM of our own money even after we have completed all the documents we where told to compete. NEVER EVER GONNA HAVE AN ACCOUNT WITH THIS STUPID BANK.

0
Replies (1)
Nedbank
Nedbank's reply09 Aug 2018, 07:15
Official

Dear Sibahle

Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.

Regards

Client Service Support