Poor service on every level

<p>Not my first complaint! We have been Nedbank clients for close to 40 years - the first years excellent, the last years not so excellent. My husband needed a letter from the bank regarding his account for pension purposes - stood in a queue at our branch in Kuilsrivier this morning to see one of the bankers, was sent to the queries counter, stood there for an hour and decided to return this afternoon. Stood in the queue again this afternoon and was told he should have seen one of the bankers??!! After a long struggle he received the letter and was then asked if he would be interested for Nedbank to handle his finances....with that service?? BUT we are so thankful we don't have Nedbank building insurance. Our daughter's house was flooded last Friday (10 days ago) Called Nedbank and the accessor took his sweet time to get there on Tuesday. After calling a complaints line today my son-in-law was told he "might hear something on Wednesday". Excuse me? We have been s****ing mud off the floors for ten days because they need to carry on living there with the kids - still not complete and will need professional house cleaning. Don't know what the damage under the built-in cupboards is and kid's cupboard with clothes still wet. This is ridiculous - how can they simply not get any feedback for close to two weeks?</p>