POOR SERVICE ON Claim no ***-1

I am disappointed in the SLAs provided by the Nedbank insurance more so the lack of feedback, updates and courtesy to respond to your emails. I logged a cellphone claim on the 11 April and have since been doing all the admin ,no sense of urgency accurate feedback or clarity on the hold up in finalizing the claim. Should the company want to reject the claim proper communication and standards are to be followed however a month for a mere cellphone claim I have my house and car also insured with them makes me wonder how they would handle bigger claims