Poor service on a send imali not returning to my account.

Its amazing how Nedbank uses the excuse of we following process. They have such poor service, especially around communication and resolving issues. They always put themselves first before their clients needs. I recently made a send imali to the wrong cell number, I noticed and managed to get the recipient not to withdraw it, which she has done. But its going for a week with back and forward call with Nedbank trying to get it reversed back into my account. And now I just found out they have a process for 30 days. First when did this change from after 48 hours and why can't the Nedbank staff not assist in reversing this back to me? Is this the kind of solutions a ecofriendly bank provides. Where they just happy they got their fee for their transaction? I think I should take my banking elsewhere because Nedbank is clearly more happy in us giving and loosing money than to be financially growing and stable.