Poor service offering

Today I went to gateway branch to set up my online banking profile. I was greeted pleasantly by the wonderful service champion and informed her of the reason for my visit for which I was issued a number. I was informed the wait would not be long. I sat for 35 minutes in which I was not assisted. I often noticed staff members walking to and fro without any real purpose. I had to leave as I also have to work. I have communicated a few times with the persons who man the twitter feeds and when I notified them of this there was no response. I like my eggs in one basket and here I just app**** for a cheque account and I am beginning to wonder if I will turn into a statistic. #notsohappywiththeservice. Your promise is to acknowledge within 59 seconds and then to he'll with what happens thereafter.