Poor service & no value for their clients

I guess this is the only way to get Nedbank ltd to resolve my query, If they'll resolve it. I am sick of waiting and tweeting about my problem with Nedbank and everytime I ask them for an update about my query they tell me "WE WILL LOOK INTO IT AND GET BACK TO YOU" it has been too long waiting for you guys to get back to me and I haven't been able to use my account for that long as well... to think that I used to work for the same company is even embarrassing ..don't you guys have respect for your clients? Don't you value your clients? I have wasted rands of airtime and data calling you guys and sending emails for an issue I have been having and no one seems to care to resolve my issue. I do not want to bank with Nedbank anymore and I will never recommend this bank to anyone at all .. when I worked for Nedbank I made sure I have the best service at all times and never have I thought I would have such ****py experience with them. I am disgusted and so sure that I am changing banks as soon as possible .. y'all have no regard for your clients whatsoever.