POOR SERVICE; NO FEEDBACK

On 18 May, I purchased Vodacom data (1GB) and airtime (R29) via the NedbankMoney app. The airtime was loaded but the data did not reflect. I contacted Nedbank on the 19th to tell them about this and they said they would create a case. I spoke to a guy named Nkosinathi on the Nedbank Chat platform but he did not advise how long this would take to be resolved nor did he provide me with a reference number to follow up. It has now been a week and I have still not gotten my data or heard anything from Nedbank. I have never experienced this with the FNB app or cellphone banking. It may not be a huge amount but it's about the principle and putting your customers first.