Poor service, no communication between branch and headoffice.

<p>My brother was retrenched more than a year ago, went and gave in all relevent documentation at branch, he has a policy that covered in case of something like this... a Nedbank policy.. </p> <p>Now more than a year later they have handed him over to legal and saying the law will visit him. </p> <p>Only for us to find out that the documentation of a year ago was never updated on their systems and they admitted at beign on fault, he still has no job and we resubmitted everything. </p> <p>Now Nedbank headoffice still phone everyday for their money, and doesnt even give him chance to say what is happening on branch level and that they must fix their mistake. </p> <p>We have no communication from the branch and headoffice just want money without even trying to assist in their fault... </p> <p>This is very poor and if this is how you treat a client who is asking for help then im sure that this will be the last time he is ever your client and leaves us no choice but to take this further from our side as well. </p> <p> </p>