Poor Service-New account oppening

<p>I went to Nedbank Melrose Arch on Saturday 13 May to help my wife open a new account and we were assisted by a gentleman I think his name is Foster, he works on office station number 13. He told us that since we are using passports our documents need to be send to their central office for verification so we won’t be able to open the account the same day. He then told us that he will call us on Wed 17 giving us an update. Wait by that time I was still ok with the quality of service offered but things change when we never received any update from Nedbank. Noticing that there haven’t called us I decided to call Nedbank and I was told that the gentleman was busy with other clients and he will call us back. I left my contact details to the person who answered the phone but we never received that call. I phoned again a day after and left my contact details but no one bothered to call us back. We decided to visit the branch on Saturday 20 May to make a follow up. We were then told that the gentlemen who helped us was off and he will be back on Monday. Again I was promised that he will call us on Monday so we left our contact details. Monday came but no one calls. I then decided to phone the branch myself on Tuesday 23 May for an update. That was the only time I was able to speak with the gentlemen and he told me that he is still waiting for an update from the central verification team. I asked if he know why this is taking long since initially he had said it takes up to three days? He then said he is going to phone the central verification team and call me back. I don’t know what happened after I dropped the call since he never called me up to now. Well I am not here to blame him for the delay if he has done his job but I disappointed with the poor service I received. There is no feedback. Despite the fact that I had to phone in many times leaving my contact details but no one decide to call back. Now I don’t understand where the gap is. Is it with the gentleman who helped us in the beginning? The verification team? The reception person whom I left my contact details but never deliver them?</p> <p> </p> <p>Is this how Nedbank treat potential new clients? If the account is not going to be opened then just let us know and we move on rather than to be kept waiting for days and to struggle to get update from Nedbank.</p> <p> </p>