Poor service Nedbank personal loan department

I called Nedbank today a lady who helped me made me aware that I was in the wrong department. she had to transfer my call that's when the problem started for me. I know how bad Nedbank customer experience is, especially when you call the call centre, so I asked the lady very politely to make sure that she transfers me to the correct department. I told her to take my ID number just to make sure still I was transfered to the wrong department like always, I asked for her employee number and her name she didn't want to give me her name and said I would get it when I search for the employee number 200606 as if I had the system to check that. I got her name from the wrong Dept that she transfered the call to her name is Xolile Hadebe time 15.48 your service is very bad my dear you even spoke over me transfered the call as I was busy speaking and I was not done speaking to you. Nedbank must train their staff better this thing of being transfer from pillar to post for and every consultant tells you that you are through to the wrong department must stop!! It's very irritating.