Poor service Nedbank Middelburg CBD

This is for the second time we the clients of Nedbank Middelburg CBD get this poor, poor service. On the 14 December 2019, i arrived at 08:56am to open an account for my child. I was the third person on the row and four banking consultants were assisting us. The service is so slow and apparently thier system was offline, but no one bothered to inform us, thier client's. We waited there for over an hours. After an hour i was told that documentation that i am holding they are not valid i should come again. This i really unacceptable for the fact that we paying for this services and we get such horrible bad service.