Poor service - Nedbank Insurance Department

I called the Nedbank insurance department on 3 consecutive days this week to have my Payment protection insurance reinstated for my Platinum Credit card. Each call lasted between 30 minutes to 45 minutes only to be put through to up to 7 different agents on each day and have the last person drop the call on me. Each time I call, I have been left with an unanswered query by each of the agents and this annoyed me as I have to repeat the same information several times. At the end of each call my query /request has not been resolve. A simple request as for a quote could not be carried out by the by the insurance department. Contact center are the front line for handling customer inquiries

This has created a poor impression on Nedbank for me personally as I have product s with them and I am not so sure that I would be dealing with them in future as simple requests cannot be met. Contact centers contribute to the company’s goals in many valuable ways, most notably in rein-forcing the company’s brand and in increasing customer loyalty; unfortunately Nedbank has left me with a bad taste in my mouth.