Poor Service Nedbank Howard Centre

Hi,

So my wife and I went to to Howard Centre Nedbank as her new account was dormant according to our relationship bank Carlo. We arrive at Friday 8th May 2020 14H50(see footage bank or centre footage- man in powder blue golf tshirt). we stand behind a gentle on those demarcated areas, a lady comes out of the bank and starts talking to the gentleman around 14H52 and walks in with him. We patiently wait outside whilst we see people leave the bank. We think someone will come get us , then at 14H58 I try getting the attention of the security guard he makes hand signals its closed, I try open the door but see its locked. All the bank personnel hide from view of people outside. There were about half a dozen people inside. At 15H02 an employee of the bank walks out with her hand bag and tells us the bank is closed. We tell her we been here for 10min no one told us that at only now its 15H00. The lady rudely responds next time you must get here at 14H30. I feel this is utter disrespect as the lady that came to collect the gentleman before us never said no more customers. Security made hand signals and dissapeared from our view to hear our case, the employee came out on her way home and rudely told us to get here early next time at half 2. I feel if we were not of this age and race we would never received this treatment. I have been a loyal nedbank client having more than 5 businesses with Nedbank. My relationship banker was appalled when I called and explained such treatment, now we wait 3 days more for my wife's account to be sorted. Pathetic from Nedbank Howard Centre. If I could rate them less than 1 I could.