Poor Service & Nedbank Card System

My bank card expires on 31/05/23. I receive an SMS from Nedbank on 17/03/23 advising me of this and that a new card would be sent to a specific branch. I contacted them twice to change the branch details, which apparently was done on the system. I then contact them on 31/05, to find out that no new card was requested!!! Now this, should ideally be system driven and not user, as I had already received the SMS that the card is expiring. Not to mention, that the previous agents either did not make a change to the branch details, or defaulted it to a branch I have not heard off. Really poor customer service, and banking as a whole as they did not request for a new card! I was assisted by an agent on 31/05/23 who was prompt, contacted the Queensburgh branch closest to me and was able to arrange a "blank" replacement card pick up (as these are available immediately). Sadly, you would think this would be a quick process, yet, a ticket is allocated and one has to wait. The board then displays your number and that its estimated that you will be attended to in two minutes. Then 15, then 17, yet the branch is quite. So here I am, card less!!!