Poor service Nedbank

<p>I am a platinum cheque account holder with Nedbank and I did an eft on 30 November to an Absa bank account, however 1 digit was missing but the transfer of R1000 had already been done. I only realised a few days later after been contracted for non payment. I then went to Nedbank Randpark ridge on 8th December and requested a recall of this transaction and was assisted by Rosinah Pandi who also advised that if I go ahead to recall then Nedbank will charge me R300 and I agreed and advised that this matter will be resolved in 5 working days. I waited and there was no response a d paid another visit to the bank when the 5days were over.Rosinah assisted me again and said sorry but this time it will definitely be resolved and that she will call me. She called me a day later and said that they are working on it. Since then I have received no call from anyone, neither did I get the money back. This is Disappointing service especially with being fairly new to the bank. Hoping now that the matter will be resolved soon as its almost a month and supposed to take 5 working days.</p> <p>Sherene Anandham</p> <p> </p>