POOR SERVICE LEVEL!!!!!

Good day,

We have reported Deceased Estate matter to Nedbank Deceased Estates in January this year, and to date we have had no assistance with any competent person within the group.

We are currently dealing Justin who is apparently dealing with matters on behalf of the CEO, but tomorrow will e 2 weeks since he initially made contact, and he is inconsistent and has not done anything to resolve the matter to date.

When we phone him, he screens his calls and does not answer the phone. He then returns your call to say that he received “twenty” (if only) missed calls from us (Ms Joey Heunis) and he is busy so cannot respond or answer Ms. J Heunis’s calls.

Every day we phone and ask what the progress is on the matter at hand he, becomes intolerant and rude as he clearly has no control over what it is he is supposed to do or appointed. On Friday he promised that the estates account will be closed and that the funds will be released, and surprisingly enough he still has not done anything. Our Attorney that we interact and work closely with Willem also called him on Friday afternoon and he was just as arrogant then with no results.

Can you kindly address the matter at hand as a matter of urgency as Nedbank is the only bank who drag their feet when it comes to resolving estate lates, and the interaction thereof.

Should we not receive payment of the funds by COB today we will be taking the matter to the Ombudsman and Carte Blanche for their further investigation.

Justin is unprofessional and full of empty promises with no actual results. He hides away from his responsibilities.

We await you urgent response in this regard.