poor Service from Zanele on your call centre
I called your call centre to request for my 3 months statements, which I tried requesting for the past two days but with no luck.
Zanele put me on hold the next thing she just transferred me to Khuselwa who was very helpful.
If Zanele doesnt want to work, she must just say so rather than giving me bad attitude so early in the morning 08:30.
Such poor service from Nedbank, so unprofessional and unexpected. Not so long I received a call from your head office asking me about the service experience , and I said it was great never have I ever received such horrible service from nedbank.
Thanks
Dear Thapelo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Thapelo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team