Poor Service from Relationship Banking Department

A transaction of R120 was reflected on my credit card statement. I did not recognise the retailer from the description given, so I contacted my relationship banker to provide more info. I was put through to the Service Support Dept. I was asked to lodge a dispute form and pay R150. I responded by saying that I am not disputing the transaction at this stage until I know who the retailer is. Also it did not make sense to pay R150 to recoup R120. However, they insisted I pay. I contacted my relationship banker again (who was cc'd on all correspondence with Service Support) and unfortunately she too insisted that I pay if I need more info. The least I expect from my Bank is for them to keep proper and accurate records of transactions that go through my account, and to clarify information if something is not clear. Isn't that why we pay bank fees? I also queried another transaction for R120 that when through my cheque account for Bank fees but then was subsequently reversed. Its almost 2 weeks and still my relationship banker has not got back to me, and both issues remain unresolved. Such poor service from Nedbank, and from the Relationship Banking Depart, is shocking.