Poor service from Nedbank Tygervalley

Poor service from Nedbank Tygervalley and consultant is Shane Allen who gave very poor service from day 1 (Saturday). She showed no interest in helping me and her questions did not make sense at all as if she did not know what what is was talking about. My application was approved however, I received an email that my documents are not signed. I called her on Tuesday 2nd, she said she sent the rectified documents. However, I still received the same email that documents are not signed, I went to the branch and she told me that she sent the documents but she gave me an attitude and said "what do you want from me". I have not received and SMS from nedbank to confirm documents are received and application is in progress. I went to the bank because I needed help and now I am in a worse situation.