Poor service from Nedbank service providers

I have reported the lightning damage to my home and submitted all the necessary documents to Nedbank. Nedbank sent an engineer 2 months ago to come and assess the damage and he never returned to come fix the damage. Nedbank is also to blame as this is their trusted and contracted engineering companies provider to their clients and we need the \Service Level Agreement\" between Nedbank and the companies they subcontract to service us as a disclosure in terms of the FAIS Act. I have a new born baby in a house with holes in it FOR 2 MONTHS !!!!! .I will be escalating this matter to the Ombudsman as of this afternoon. My Nedbank Insurance policy number is P***."