POOR SERVICE FROM NEDBANK: NO TCF AT ALL

Frustrated by the green bank . on thursday night (4 June 2020 i bought prepaid electricity on the banking app. to date i still haven't received the sms of the units. i keep going back and forth with them they keep telling me i must wait 5 days i mean electricity is not bought for leisure it is a need, now what am i suppose to be doing while i wait for them ??? they keep telling me that they have escalated it to the department or i should call the service provider . the consultants are not even helpful they keep saying they will call back with feedback they never do... i am ANNOYED and i will be moving my account from Nedbank.. they have no care for their clients,their complains department also tell me i must wait for 24 hours... its insane.. my reference numbers ***4 &***9