POOR SERVICE FROM Nedbank Merchant Department

I am an owner of a small business in rosebank and have been waiting for a week to get funds that were processed through the merchant machine. Altron Medemass has send emails from the 12th of February and we are still not getting any joy. No one at Nedbank is giving us feedback. None of the managers are available to assist on the phone. I have 2 reference numbers and no one can provide feedback on the missing funds.

I spoke to Shawn from Nedbank twice today and he still cannot tell me what happened to the funds. All he says is that he can see the approved transactions but cannot give further information.

I don't know what to do anymore. I am tired of following up but I need those funds into my bank account. It the 3rd time Nedbank is putting me through this in less than 6 months. There is no speed of response or any sense of urgency.