Poor Service From Nedbank Insure

We logged a claim for a damaged glass top SMEG stove. The assessor came out Dean from Master Electronic Engineers, didn't bother checking the stove model, took a few pictures and left.

According to Nedbank the assessor indicated that the stove is no longer available, and that part of the glass should be replaced. If the assessor had done his work properly, he would have known that the exact same hob is available at Hirsch's or the glass can be replaced by SMEG, it cannot be replaced in part but needs to be replaced in full. When a window breaks you don't replace the part that is broken but need to replace the entire window - Clearly shows his lack of competence.

So, we have told Nedbank fine replace the glass even the half appoint your service provider to do it - As per Nedbank no that is not possible - Yes, we know that, so get a proper assessor out to do a proper check and give a proper quote for the repairs.

Alternatively, we have provided you with a quote from SMEG to replace the glass for R12k or replace the stove for R24k.

As per Haylene Abrahams from Nedbank Complaints Officer, they cannot assist any further, is it not the purpose of insurance to keep their clients in the same position they were and not leave them worse off. When it comes to paying the premium of R2500 every month they take it without a blink, comes for time to payout, they can give you 100 excuses.

NEDBANK is the worst insurance broker, stay away from them, they find every excuse under the sun not to pay.

Will be moving to another insurance company once the matter is resolved with the Ombudsman.

Simple solution and fair - Get SMEG to replace the glass or replace the stove.