Poor service from Nedbank Insurance

I recently lodged a claim with Nedbank Insurance for impact damage to my boundary wall. The contractors they appointed are absolutely useless and despite calls to Nedbank Insurance as well as an email to their complaints ********** my properly is still not secure. The appointed contractor removed a wrought iron fence left it in front of the house to collect later then arrived to collect two days later only to discover that the wrought iron fence has been ******. No sense of urgency to secure the client (me) property from Nedbank Insurance or the contractor. Utter disappointment with the dare I say client service received. What happened to treating the customer fairly.