Poor service from Nedbank

I'd like to share my experience with Nedbank. For the past 30 days, I have been unable to access my account due to FICA regulations. Initially, I received messages requesting that I verify my details for FICA. When I called customer service, I was advised to ignore the SMS messages. However, my account was eventually blocked after a few weeks.

I attempted to verify my details through their app, but it was unsuccessful. I received a notification instructing me to either call them or visit a branch, which I did. At the branch, I completed some forms and was assured that the issue would be resolved by Monday. However, as of today, which is Friday, I still cannot transact.

I called customer service again yesterday and was told that the issue would be escalated and resolved that day, and I would receive feedback. Unfortunately, no one has contacted me since. I never expected this kind of service from Nedbank. I have always admired their culture from a distance, but now I have serious doubts about my conviction.