Poor service from Nedbank

***** was committed on my Nedbank account in December. (Online paypal transaction) I immediately got an sms stating possible ***** on my account. I contacted the ***** department, first no answer. A day later I eventually got hold of them. They sent me a form to complete which I returned, and that was the last I heard from them. I subsequently contacted the customer complaints department, they even put me in touch with an agent that handles the case. Sent him an email, and also no reply. Nedbank, if you see this, please just reply to an email!!