Poor service from Nedbank

Someone must just remind me if I want to join Nedbank again. Since the 5th of July I haven't had the access to my account due to a suspected ***** on my account. CAPITEC advised Nedbank of a suspected *****ulent amount that was disposed on my capitec account and I sent int to my Nedbank account. Nedbank closed my account without prior notice. Since that time I have been trying to get my account open nothing. Nedbank advise me they are waiting for capitec to advise them to re open my account if the case is resolved and Capitec did. Now Nedbank refuses to open my account due to their internal processes which they even fail to explain. They lady Morwesi Hlapoloso that is handling my case is a deal breaker she is so rude. I am have never seen someone with less customer service like her. I am really struggling I am even now to report Nedbank to the Banking Obusman.