Poor service from Nedbank Cresta

I went into Nedbank Cresta on Feb 10th 2018 to ask for early release of a fixed deposit I have with them (my branch is not Cresta). It was a Saturday and busy..I waited around 45 minutes to be assisted. The guy that eventually helped me was disinterested and irritated. He simply told me they can't help me. I insisted that it was MY money and I wanted it, interest paid or not. Eventually he produced a form for me to fill in. He took my ID but forgot to make a copy. (I reminded him) He told me someone would call me. He left a missed call for me during the next week, I phoned him back. He then proceeded to tell me all was in order and asked me if I wanted half or all of my proceeds paid into my current account. We agreed on half. He promised to do it right away. It was not done and the next day I HAD TO CALL HIM. He then told me it was not in order as their codes didn't work for early release and he had to refer the request higher. By then 3 of my debit orders had been returned because the funds were not yet in my current account as promised. He said he had done his best but would get someone to phone me. That was last Friday and never happened. Today-Monday 4th March-still no resolution and I am now speaking to Christina-his team Supervisor. She promised to call me 2 hours back-still nothing. Shocking lack of service. I am disappointed in Nedbank as I consider them better than most of the Banks. I may close my accounts when this matter is resolved-and all my airtime is wasted. BAD publicity Cresta!!