Poor service from Nedbank

Soni call Nedbank for some clarification on my personal loan and this ruuuuude rude lady takes all my time to update information on her side for the bank. When I point out if the Nedbank needs the information they can call me as I am paying for the call (all 15 mins of it) she rudely says I must drop the call if not happy? And then proceeds to go quite on me after she got what she wanted and not help me at all?

Mxm thank god for the 2nd lady that helped but the1st one am not happy Nedbank.