Poor service from Nedbank

After numerous complaints, and follow up with Nedbank,bi still cannot transact on my personal profile via the app. It seems that their IT systems don't allow a business and a personal profile on the same app. I can see my account, but cat access it.

I've contacted the call centre several times, and they promise to get back to me, but it remains an empty promise.

I've had numerous issues with Nedbank over the last few years and it seems they excel in nothing.