Poor service from Nedbank again

I have a business and a private account with Nedbank. I needed to make an overseas payment, and with Nedbank one cannot make an overseas payment from a business account via the app nor on the internet banking service. If you want to do that, you have to fill in countless forms and submit a whole lot of documents. The previous time I attempted this, it was almost a 4 week process.

Apparently you can make an overseas payment from your private account, through the Money App, but Nedbank cannot get my personal profile to work. It's been dragging on for 2 weeks again, and the call centre promised to phone back several times, but didn't.

I registered a complaint with Nedbank twice and they couldn't resolve this. They even send me a survey following the complaint, and one of the survey options is option 6 "complaint not resolved'. They still don't get back to me, and it's still not fixed on my personal profile.