Poor Service from Nedbank

We are an SME operating as consultants in the occupational health and safety field. We have banked with Nedbank since we commenced operating which was in November 2011. We have this banked with Nedbank for over 9 years.

In those 9 years we have never asked nor have we been in overdraft. We have therefore never had our paper returned. In those 9 years Nedbank have recovered from us well over R70,000 in bank charges. We are lucrative to them I would think.

On 28 December our household insurance brokers put through a debit for R2566 into our account being our monthly premium. This they did 4 days in advance because the debit order should go through on the 1st of the month. This caused our account to go into overdraft of some R168.00. At the same time Nedbank put through one of their charges for R72.00 which caused us to go into an overdraft position of R238.00.

Ok we should never go into overdraft but our complaint is this. We have been a loyal customer for 9 years. Our overdraft was only R238.00 could some one not have phoned us to explain the situation to us or could they not just let the debit order go through? By the way our bank balance on the next day, the 29th was over R19,000.00.

What service is this to a loyal customer particularly in the difficult time of COVID 19.? Should they not be helping SME,s?

We would welcome an explanation from Nedbank senior management and perhaps even an apology for embarrassing us with an unpaid debit order and possibly leaving our business uninsured in these difficult times. Their responds will depend on whether we will move our account to another banking institution.