Poor service from Nedbank

I was contacted by Nedbank last year regarding the expiry of my Nedbank card and spoke to a consultant who told me that my new card would be ready for collection within two weeks of our conversation which was in early December. I have not been contacted to collect my card as per the arrangement and it expired on 1 January. I have since emailed the complaints department to no avail. I do not recommend Nedbank to anyone. Their customer service and communication with clients is pathetic.