Poor service from Nedbank

I have never been so inconvenience as with my recent dealings with the Nedbank call centre. I received a sms on Thursday 20 February 2020 informing me that possible ***** is committed on my account. I phoned the call centre and the agent put a hold on my account. He informed me he will put me through to the ***** department to clear up the matter. Once that has been done I must phone the call centre to reactivate the account. Never got hold of the ***** department but account was suspended. When I attempt to fins out what is going on, the agent Ayanda Dlodlo informed me I must to go to my branch to reinstate the account. I demanded to speak to a supervisor which was Anelise Pillay. Needless to say she was nowhere to be found. Belatedly, she phoned me and gave me the same story. Both were very unhelpful and stuck to the script on their clipboard. Not even an attempt to assist to get the account reinstated. They could no explain why I was misinformed. Was it because it does not form part of their standard answer sheet?