Poor service from nedbank

I went to fetch my nedbank credit card about 3 months ago at the bank.I took my id and proof of address and picked up my card.I used the card the whole 3 months and the debit orders went off.Two weeks ago I wanted to use the card but it was declined.I phoned nedbank and they said my card was on hold for fica after I used it for three months.A week ago I took my id and proof of address to nedbank n1 city and they mailed it.I still cant use my card and I phoned nedbank again today.I held on for ten minutes twice and both times I was cut off.The third time I phoned I was kept on the line for 32 minutes and after that the lady told me she is going to phone me back.I still havent received the call back and I still cant use my card.I will not recommend nedbank to anyone because their service is poor.